08 April, 2021

Delta Ace - Enabling data-driven decision making in urban local

Tata Trusts and the Ministry of Housing and Urban Affairs unite to implement capacity-building course for Smart Cities Mission officials

Tata Trusts and the Ministry of Housing and Urban Affairs unite to implement capacity-building course for Smart Cities Mission officials

The Data Driven Governance portfolio of Tata Trusts collaborated with Smart Cities Mission, Ministry of Housing and Urban Affairs, Government of India, to implement a capacity-building course for city data officers and urban local body officials of all 100 smart cities. The aim of the course is to enable civic officials to adopt evidence-based decision making in day-to-day city planning and administration by employing urban data governance tools, frameworks and techniques. The course is spread over four modules and takes a practitioner’s approach, supplementing theoretical understanding with use-cases to emphasise the application of concepts. Once the training of city data officers from all smart cities concludes, the course will transition from an instructor-driven to a self-paced structure, on the Ministry’s National Urban Learning Platform portal.

As a part of post-course engagement of ‘enabling data-driven decision making in urban local bodies’, the Data Driven Governance team has compiled a set of case studies along with the city data officers enrolled in the course. The cases demonstrate cities’ experiences of adopting data for improved urban governance and administration. The objective is to showcase initiatives whilst facilitating exchange of best practices and promoting cross learning.

  • Leveraging data for pandemic management: An intelligent public health crisis management approach in Gwalior: The case study explores the adoption of data-centric technology for suspect tracing, monitoring movement, marking containment zones, ensuring availability of hospital beds, etc. The city was quick to engage its knowledge of data collection and analysis, resulting in evidence-based timely decisions that allowed the city to contain the spread of Covid-19. The city data officer played a crucial role in responding to the crisis by leveraging the most important arsenal available -- data. It gives an insight into the flurry of problem solving that the urban local bodies were thrust into whilst the larger city remained under a strict lockdown. Click here to read the case study
  • Smart solutions to traffic management in Jabalpur: The city’s urbanisation rate is increasing exponentially, burdening the existing infrastructure. Jabalpur has implemented an intelligent traffic management system that provides real-time data on traffic movement and automates control of red light management and challan generation. Coordination with other urban local body departments and analysis of real-time data has resulted in reduced traffic congestion, and provided visibility into traffic revenue generation of the city. The case study sheds light on how there’s more to traffic management than meets the eye. It looks at the intricacies of management and coordination required for decongesting roads. Click here to read the case study
  • Laying down systems for intelligent water management in Nava Raipur: Nava Raipur has a vision to leverage information and communication technology to prepare for the city’s future. Keeping in mind the population spurt the city will witness in the near future, Nava Raipur has implemented a SCADA-based water management system that allows for efficient need-based distribution of water. This allows for uninterrupted and quality water supply, maintenance of hydraulic parameters and early restoration of services in case of an outage. The case study looks at the potential of data in improving day-to-day services for citizens. Click here to read the case study
  • Responsive public grievance redressal system for efficient public service delivery in Surat: Surat has always set a precedence when it comes to early adoption of technology for improved city governance. It was the first city in the country to launch a city mobile application which provides information on the services provided by the city. Now, Surat has implemented an intelligent complaint management system which integrates complaints from different platforms, employs evidence-based quality check, enables urban local body employees to work with new technology and engages with citizens at every step of the compliance process. It is particularly interesting to note the level of inclusivity embedded into the public grievance redressal system at every level. Click here to read the case study